Return Policy
Return & Exchange Policy
Thank you for shopping with us. We strive to deliver satisfying shopping experiences. If you are unsatisfied with your order, please review our return rules below.
1. Return Eligibility Period
You may apply for a return or exchange within 30 calendar days after the delivery date of your package. All return requests beyond this period will not be approved.
2. Qualified Return Conditions
To get full refund or exchange service, returned items must meet all requirements:
- Goods remain unused, unwashed, unaltered, and free of stains, scratches, damage or wear marks.
- All original packaging, labels, tags, accessories, gift boxes and attached documents are complete and intact.
- Provide valid order number and purchase proof when submitting return application.
Items that fail to meet above standards will be rejected and sent back at customer’s cost.
3. Non-Returnable Products
The following categories are excluded from return & exchange service for hygiene, customization or clearance rules:
- Custom engraved, personalized & made-to-order products
- Final sale, clearance, flash discount promotional items
- Gift cards, virtual digital products
- Consumable, perishable, intimate personal hygiene goods
4. Return Shipping Cost Rules
- Customer’s reason (dislike style, wrong size, change mind): Buyer bears all return shipping fees. We do not cover return postage.
- Merchant’s fault (defective goods, missing items, wrong delivery, damaged during transit): We fully cover round-trip shipping cost after verification.
5. Complete Return & Exchange Process
- Submit application: Log into your account, enter My Orders, select delivered order and click "Apply Return".
- Get authorization: We will reply within 1-2 working days and send official return address & operation guidelines.
- Send back package: Ship items with trackable logistics, write your order number clearly on parcel surface. Unapplied returns sent directly will not be accepted.
- Inspection & settlement: Once we receive and inspect your returned package, we will process exchange shipment or original-path refund within 3-7 working days. Refund arrival time depends on your payment provider’s processing cycle.
6. Damaged & Defective Goods
Please fully inspect your parcel right after receiving. If items are broken, defective or mismatched, take clear photos/videos and submit return request within 7 days after delivery. We will arrange replacement or full refund after confirmation.
7. Contact Us
You can send consultation messages through the message channel on our official website for any questions about returns and exchanges.